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Privacy Policy

FX4 Group LLC ("we," "our," or "us") is committed to protecting the privacy of every visitor to our website and every client or carrier who interacts with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights in relation to it. By using our website or engaging with our services, you agree to the practices described in this policy.

Information We Collect

We collect information in the following ways:

Information you provide directly:

  • Your name, company name, email address, and phone number when you submit a quote request or contact form
  • Shipment details including freight type, origin, destination, and timeline when you request a quote
  • Fleet and equipment information when you register as a carrier partner
  • Any other information you choose to provide when communicating with us

    • Information collected automatically:

  • IP address and browser type when you visit our website
  • Pages visited, time spent on the site, and referring URLs
  • Cookies and similar tracking technologies used to improve your browsing experience

    • How We Use Your Information

    We use the information we collect to:

  • Respond to quote requests and service inquiries
  • Match shippers with appropriate carrier solutions
  • Process and manage carrier onboarding and load assignments
  • Communicate with you about your shipments, including updates, changes, and delivery confirmations
  • Improve our website and the quality of our services
  • Send relevant service updates and communications where you have opted in to receive them
  • Comply with applicable federal and state laws and FMCSA regulations

    • How We Share Your Information

    We do not sell your personal information to third parties. We may share your information in the following circumstances:

  • With carrier partners: We share relevant shipment details with the carrier assigned to your load in order to complete the service you have requested
  • With service providers: We may share information with trusted third-party vendors who assist us in operating our website, managing our systems, or delivering our services, subject to confidentiality obligations
  • For legal compliance: We may disclose information where required by law, regulation, legal process, or governmental request, including compliance with FMCSA regulations governing freight broker operations
  • Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

    • Cookies and Tracking Technologies

    Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand how visitors interact with our site. You can adjust your browser settings to refuse cookies, though this may affect the functionality of certain parts of our website.

    Data Security

    We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. All data transmitted through our website is encrypted using industry-standard SSL technology. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

    Data Retention

    We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, to provide our services, and to comply with our legal and regulatory obligations. When your information is no longer needed, we dispose of it securely.

    Your Rights

    You have the right to:

  • Access the personal information we hold about you
  • Request correction of any inaccurate or incomplete information
  • Request deletion of your personal information, subject to our legal obligations
  • Opt out of marketing communications at any time by contacting us directly

    • To exercise any of these rights, please contact us at solutions@fx4group.com.

    Third-Party Links

    Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of any external sites. We encourage you to review the privacy policies of any websites you visit through links on our site.

    Children's Privacy

    Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.

    Changes to This Policy

    We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically. Your continued use of our website following any changes constitutes your acceptance of the updated policy.

    Contact Us

    FX4 Group LLC 123 Logistics Plaza, Suite 400 Chicago, IL 60601 Phone: 1-800-FX4-LOGS Email: solutions@fx4group.com

    If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

    Get in Touch

    Whether you have a load ready to ship or want to discuss your ongoing freight needs, our team is ready to help. We respond fast, ask the right questions, and get your freight moving without delay.

    Phone Support
    1-800-FX4-LOGS
    Email Inquiries
    solutions@fx4group.com
    Headquarters

    123 Logistics Plaza, Suite 400 Chicago, IL 60601